With venues opening in the near future in what will be a very different world to the one we are used to we’ve taken a look at how venues can maintain excellent customer service. With customer and staff interactions to be at a minimum and capacity reduced it is clear that customer service will be altered to suit the new regulations.
Over the last number of years we’ve seen a huge influx in the construction and implementation of outdoor areas and smoking areas in venues across Ireland. There are a number of different things to consider if you are thinking of introducing an outdoor area or improving your existing one.
There are a huge number of common reasons you may be unaware of that may be putting your customers health at risk. These are reasons that tend to be overlooked but as reputation is everything it is so important to make sure that the health and safety of your customers is a number one priority.
With 88% of consumers being influenced by reviews and comments on social media, having a social media strategy is going to be of utmost importance to your venue. By using social media platforms efficiently you can increase footfall to your venue and as a result increase revenue.
The members of staff in a venue speak volumes about the venue itself and will often be one of the deciding factors on whether or not customers will come back, so it is hugely important that you attract the right people for the right jobs in your venue! The following are a few pointers that will help you on your way to attracting top talent to your venue!